Frequently Asked Questions

Ordering, Shipping & Returns

Common questions about orders, shipping, returns, and exchanges

Do you ship internationally?

Yes. We ship throughout the United States and to many international destinations. Shipping costs and estimated delivery times are calculated at checkout based on your location.

How much does shipping cost?

Standard U.S. shipping is $6, and orders over $50 ship free, excluding international orders.

Expedited shipping options are also available during checkout.

How long will it take to receive my order?

Most orders ship within 1–2 business days.

Standard U.S. delivery typically takes 3–7 business days, while expedited delivery typically takes 1–3 business days.

International delivery times vary depending on the destination.

What is your return policy?

We offer a 30-Day Risk-Free Trial on products purchased directly from Great Gums.

If you are not completely satisfied, you may return your item(s) within 30 days of delivery for a refund. To begin a return, contact info@getgreatgums.com with your order number.

For U.S. orders, we will provide a prepaid return shipping label.

For international orders, customers are responsible for return shipping costs. Before returning your order, please contact us to obtain a Return Merchandise Authorization (RMA) number and our return shipping address. We recommend using a trackable shipping service, as refunds cannot be issued for returns that are lost in transit.

Once your return is received and inspected, we will process your refund to your original payment method.

Please note: For sanitary reasons, replacement brush heads are not eligible for return or refund.

What if my order arrives damaged or defective?

If your order arrives damaged or you experience a manufacturing defect, contact info@getgreatgums.com with your order number and a photo or video of the issue.

Our team will review your claim promptly and work to make it right.

About Great Gums

Learn about our technology, research, products, and approach to healthier gums

What makes Great Gums different?

Great Gums was built with one mission: helping people heal their gums, not just clean their teeth.

Traditional toothbrushes rely primarily on mechanical brushing to remove plaque. Great Gums combines brushing with patented bioelectric technology designed to help break down plaque biofilm, reduce gum inflammation, and support healthier gums over time.

Because healthier gums are the foundation of a healthier smile.

Is Great Gums backed by clinical research?

Yes.

Our patented bioelectric technology has been evaluated in multiple independent clinical studies.

In our latest randomized clinical trial, participants using Great Gums technology experienced:

  • 50.8% reduction in gum inflammation
  • 64.2% reduction in bleeding gums
  • 17.9% reduction in plaque

after just four weeks.

These findings support our mission of helping people heal unhealthy gums and maintain better long-term oral health.

Read the full clinical study and explore our research →

What is Bioelectricity?

Bioelectricity is the natural flow of tiny electrical signals that exist throughout the human body and play an important role in healing.

Great Gums harnesses this concept using patented bioelectric technology that generates gentle electrical signals while you brush. These signals are designed to help disrupt plaque biofilm, reduce gum inflammation, and support healthier gums as part of your daily oral care routine.

You won’t feel the bioelectricity while you brush, but you’ll notice the difference in your gums.

Can Great Gums help with bleeding gums?

Yes.

Bleeding gums are often one of the earliest signs of gum inflammation caused by plaque buildup.

Great Gums was specifically designed to help reduce plaque, improve gum health, and support the healing of unhealthy gums. In our latest clinical study, participants experienced a 64.2% reduction in bleeding gums after just four weeks.

Can Great Gums help with gum disease?

Healthy gums are at the core of everything we do.

Our patented bioelectric technology is designed to help reduce plaque and gum inflammation, two of the primary contributors to gingivitis and periodontal disease.

When combined with regular brushing, flossing, and professional dental care, Great Gums helps support healthier gums every day.

Can Great Gums help with gum recession?

Gum recession can result from several factors, including gum disease, aggressive brushing, and genetics.

Great Gums was designed to support healthier gums by helping reduce inflammation while using ultra-soft bristles that are gentle on delicate gum tissue. Healthier gums create a stronger foundation for a healthier smile.

Can Great Gums remove plaque better than a regular toothbrush?

Yes.

In our latest randomized clinical trial, participants using Great Gums technology experienced a 17.9% reduction in plaque after four weeks. The study compared Great Gums technology with both traditional manual toothbrushes and conventional electric toothbrushes.

The study also found significant improvements in gum inflammation and bleeding, reinforcing our mission of helping people achieve healthier gums, not just cleaner teeth.

Read the full clinical study →

How long before I notice healthier gums?

Every mouth is different, but many people may begin noticing improvements in how their gums look and feel within the first few weeks of consistent use.

In our latest randomized clinical trial, participants experienced meaningful reductions in gum inflammation, bleeding, and plaque after four weeks of using Great Gums technology.

For the best results, brush consistently twice a day, floss regularly, and continue routine professional dental care.

Which Great Gums toothbrush is right for me?

All Great Gums toothbrushes use our patented bioelectric technology to help support healthier gums.

Great Gums is our manual bioelectric toothbrush. It is a simple, gentle option for anyone who prefers a traditional brushing experience without vibration.

Clinical Grade is the rechargeable version of our manual bioelectric toothbrush. It is designed for people with implants, orthodontic work, periodontal concerns, or other specialized dental needs who want a gentle, targeted brushing experience.

Sonic Gums combines our bioelectric technology with sonic brushing for customers who prefer the feel and cleaning action of an electric toothbrush.

All three are designed to help heal unhealthy gums. The right choice depends on your preferred brushing experience and dental needs.

Is Great Gums safe for sensitive gums?

Absolutely.

Our toothbrushes were specifically designed for people with bleeding, inflamed, or sensitive gums.

The combination of ultra-soft bristles and patented bioelectric technology provides an effective clean while remaining gentle enough for everyday use.

Can I use Great Gums if I have braces, implants, crowns, veneers, or fillings?

Yes.

Great Gums products are safe for use with most orthodontic appliances and common dental restorations, including braces, implants, crowns, bridges, veneers, and fillings.

If you have recently had oral surgery or another dental procedure, consult your dental professional before use.

Do I still use toothpaste?

Yes.

Use Great Gums products just like a traditional toothbrush with your preferred toothpaste as part of your daily oral care routine.

Why are your bristles so soft?

Healthy gums do not require aggressive brushing.

In fact, brushing too hard can contribute to gum irritation and recession.

Our ultra-soft bristles are designed to clean effectively while allowing our patented bioelectric technology to do the heavy lifting, helping you heal your gums without brushing harder.

How often should I replace my brush head?

We generally recommend replacing your brush head approximately every 4 months, or sooner if the bristles become worn or frayed.

Are Great Gums products FDA registered?

Great Gums products are manufactured in FDA-registered facilities and comply with applicable FDA requirements for their device classification.

Support

Need help? Our team is here for you

How can I contact customer support?

Whether you have questions about your order, need help choosing the right product, or require warranty assistance, our team is here to help.

Email us anytime at info@getgreatgums.com.

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